Ministry of Health Sector standards

All residential health care services are required to be certified by the Ministry of Health as per the Health and Disability (Safety) Act 2000, and comply with the Health and Disability Standards 2008. VNZ is a Designated Audit Agency (DAA) licensed to audit residential health care providers against the 2008 Health and Disability Standards.

We provide audits for:

  • Aged related residential care including rest homes, hospitals and dementia units
  • Residential psychiatric disability support services – includes mental health, addiction services and other services
  • District health boards

The health and disability standards audited against cover the following elements:

  • Consumer rights
  • Organisational management
  • Continuum of service delivery
  • Safe and appropriate environment
  • Restraint minimisation and safe practice
  • Infection prevention and control


Certification Process:

  • Contact us. We can visit you on site or send out an application form. Complete and return the form.
  • An auditor will be assigned to you and will make contact to discuss your needs, go over the audit process, and answer any questions.
  • Contact the Ministry of Health for an application form and fee payment.
  • We will request some documents to complete a document review. If this is your first audit we will provide you with a report following the review.
  • We will conduct an onsite audit which will include review of strategic and business plans; review of policies and procedures; review of staff files; review of patient/client files; review of training records; review of meeting minutes; review of rosters; observation of practice; interviews with consumers and their family/whanau; and a walkthrough of the facility.
  • Throughout the audit process and before we leave the building we will provide you with feedback regarding our findings. We invite your comments and discussion.
  • The Ministry of Health will make the final determination as to the length of the certification period. We will communicate with you at all stages of the process and we are available to answer your questions at any time.


Related services:

  • Retirement Village Association accreditation
  • ISO 9001:2008
  • ACC WSMP and partnership programme
  • Food Safety


Further Information

To make an enquiry or request a quote please email

To make an application, please download and complete this form (vnz-application-form.pdf).